Infos

– Via the website using your smartphone (depending on Internet connection available)

– At a cashless stand at the festival entrance

You can top-up your account as many times as you like, before and during the festival.

If you have created an account, you can consult your balance and transaction history by logging into your account via the cashless page on the festival website. You can also consult your balance when paying at any point of sale (bars, food stalls, merchandise stands). An invoice or receipt, is only available via your cashless account. No invoice or receipt will be given at at cashless stand or point of sale.

Head to one of the dedicated cashless support desks on the festival site. Here, they’ll be able to block your card. The remaining amount on your old card will be transferred to your new one. You will be charged €1 to block the old card and reactivate a new one.

Head over to the “Info Cashless” hut next to the top-up stands and let us know what problem you’re experiencing. Here you’ll find a team dedicated to your cashless queries, who will help provide you with a solution.

Any unused credit remaining on your card can be reimbursed after the festival. To apply for a reimbursement, log-in to your account using your email address and enter the six numbers featured on your cashless card. Check the remaining amount appears correct and then enter your bank card details – the remaining amount will be transferred here.

If you don’t see any remaining credit, please check that your cashless card is correctly linked up to your account: the card’s six-figure code should be indicated next to your email address. If not, click on the button “Add Chip”.

If you didn’t create an account before the festival, you can still do it after, simply enter the six-figure code on your cashless card. Please note – in this instance, do not use the barcode on your festival ticket to create an account, as it is not linked to the card you received at the cashless stand.

When you purchase your first drink, a refundable deposit will be automatically included for each cup (eco-cup, Tetra Pak etc.). To get back your deposit, head to the nearest bar: it’ll be reimbursed on to your cashless card when you return your empty cup(s) (i.e. with no further drinks purchase).

No, all exit of the festival are definitives

Yes, and it is located near the entry of the festival

Yes we have 3 zones of multiples Toilets, and 3 others zones of free tap water (see on the plan)

No, there are no cash machines on the festival site. Plan to get some cash out before arriving on the festival.
We Love Green is 100% cashless and gives the possibility to pre-load your cashless bracelet with your credit card.

You can meet the Info Point at the Entry of the festival, or wait for the inventory on our Facebook page

There’s no age minium, but we invite the parents of young child to get free ear-protections at the Info Point at the entry of the festival

Every year in Spring (April/May), we invite volunteers to take part of the project, and building up the festival on our side.

Yes there is some at the entry of the festival, at the Info Point.

Many food stands are available with all types of food (organic, local, kosher, vegetarian, …)
Discover the restaurant program in the coming days..

No, all food and drinks are not allowed on the festival (except small water bottles with no bottle cap in case of extreme hot weather), as the festival provides various restaurants & bars.

Yes but we do not advice anyone to do this as it could be already used, or fake.
The festival do not take any responsibility of reimbursement in these cases.
We can only recommend the Platform ZEPASS to exchange your ticket on a safe way.

It is indeed possible to take photos without permission provided you do not use professional equipment, in which case you will need to apply for accreditation.

The We Love Green team informs you that the event will be filmed. If you participate in the festival, you expressly acknowledge that your image may be exploited in the production of audiovisual programs, reports carried out for the purpose of promoting the event, by any means and in any format and without restriction of time or of place.

Please send your request to the promotional contact indicated in the info page or reach contact@welovegreen.fr

This year the rates are changing, the more you take your early tickets unless they are expensive. There are several price levels, each level corresponds to a limited amount of tickets.