Tickets refunds - We Love Green

Tickets refunds

Dear festival-goers,

We Love Green 2021 will no longer be taking place. After a period of optimism for major cultural events, the situation has once again worsened. The conditions have now changed from a creative, health, administrative and financial point of view, making it too difficult for the festival to go ahead smoothly as we had once imagined. The risk of staging a massively downgraded edition of a festival of this size has become too large. And so, we were left with little choice but to make the painful decision to cancel, keeping our ambitious festival mission intact for 2022.

Obviously we’re deeply saddened by this decision and it wasn’t an easy one to make, as it carries serious consequences for our festival and the teams who have worked on this edition for the past two years now. Our motivation and determination are shaken, but we remain strong. Despite everything, We Love Green will come to life in various other formats throughout the autumn.

2020 & 2021 ticket-holders who purchased their tickets via the festival website have until 30/10/2021 to request a refund or make a full or partial donation to the festival via the online form.

If you purchased tickets from a different ticket vendor, you will find all the necessary information below. If you have any further questions, please contact their specific customer service teams directly.

Please note: 2021 tickets will not be valid for the 2022 festival edition.

1 – I would like a face-value refund of my June 2020, June 2021* or September 2021 ticket purchased via welovegreen.fr

Please request a refund by filling in our online form:

https://consumer.paylogic.nl/request-order-access/

Please note, you will not be refunded the €1.45 (per ticket) service fees. Ticket refunds will be made to the card used at the time of purchase, within a maximum of 1 month after 30 October 2021 (ticket refund closing date).

Ticket refund requests close on 30 October 2021. The online form will no longer be available after this date.

2 – I would like to make a full or partial donation to the festival

You can make a donation via the online form. We would like to say a huge thank you for your support towards culture, the festival and the festival’s teams. We truly appreciate it. Your generosity gives us the strength to overcome this storm together.

As Association We Love Green (the festival organiser) is recognised under French law as an association of general interest, you can benefit from a tax reduction of 66% of the amount you donate.

3 – I have a ticket for Gorillaz

Please bear with us…. We’re in talks with the band to play June 2022, but if negotiations fall through you’ll automatically get a full refund.

4 – I would like a face-value refund of my June 2020, June 2021* or September 2021 ticket purchased via a different ticket vendor.

  • If you purchased tickets via seetickets.fr, request a refund here.
  • If you purchased tickets via Festicket, request a refund here.
  • If you purchased tickets via Fnac, please contact their customer service teams directly.

5 – I would like a face-value refund of my June 2020, June 2021* or September 2021 ticket purchased via Ticketnet.

If you purchased an electronic ticket, please fill in this form.

If you purchased your tickets online and you haven’t yet picked up your tickets in store, please fill in this form.

If you have already picked up your tickets in store or you’ve received them by post, please print off and fill in this form. Send it to the following address, including the original tickets (copies not accepted):

TICKETNET – REMBOURSEMENT
Challenge 92
101 avenue François Arago
92017 NANTERRE CEDEX