Tickets refunds - We Love Green

Tickets refunds

Dear festival-goers,

2020 & 2021 ticket-holders who purchased their tickets via the festival website have until 30/10/2021 November 15th to request a refund or make a full or partial donation to the festival via the online form.

If you purchased tickets from a different ticket vendor, you will find all the necessary information below. If you have any further questions, please contact their specific customer service teams directly.

Please note: 2021 tickets will not be valid for the 2022 festival edition – except for GORILLAZ

1 – I would like a face-value refund of my June 2020, June 2021* or September 2021 ticket purchased via welovegreen.fr

Please request a refund by filling in our online form:

https://consumer.paylogic.nl/request-order-access/

Please note, you will not be refunded the €1.45 (per ticket) service fees. Ticket refunds will be made to the card used at the time of purchase, within a maximum of 1 month after 30 October 2021 (ticket refund closing date).

Ticket refund requests close on 30 October 2021. The online form will no longer be available after this date.

2 – I would like to make a full or partial donation to the festival

You can make a donation via the online form. We would like to say a huge thank you for your support towards culture, the festival and the festival’s teams. We truly appreciate it. Your generosity gives us the strength to overcome this storm together.

As Association We Love Green (the festival organiser) is recognised under French law as an association of general interest, you can benefit from a tax reduction of 66% of the amount you donate.

3 – I have a ticket for Gorillaz

Please bear with us…. We’re in talks with the band to play June 2022, but if negotiations fall through you’ll automatically get a full refund.

4 – I am no longer available on Thursday, June 2, 2022, can I get a refund?

You can make your refund demand via the online form available on welovegreen.fr before Monday, November 15, midnight.

5 – I would like a face-value refund of my June 2020, June 2021* or September 2021 ticket purchased via a different ticket vendor.

  • If you purchased tickets via seetickets.fr, request a refund here.
  • If you purchased tickets via Festicket, request a refund here.
  • If you purchased tickets via Fnac, please contact their customer service teams directly.

6 – I would like a face-value refund of my June 2020, June 2021* or September 2021 ticket purchased via Ticketnet.

If you purchased an electronic ticket, please fill in this form.

If you purchased your tickets online and you haven’t yet picked up your tickets in store, please fill in this form.

If you have already picked up your tickets in store or you’ve received them by post, please print off and fill in this form. Send it to the following address, including the original tickets (copies not accepted):

TICKETNET – REMBOURSEMENT
Challenge 92
101 avenue François Arago
92017 NANTERRE CEDEX

I bought my ticket for GORILLAZ in 2021, is it valid for the new date?
Yes, tickets purchased for the GORILLAZ date originally scheduled for Thursday, June 3, 2021 will be valid for Thursday, June 2, 2022.

I am no longer available on Thursday, June 2, 2022, can I get a refund?
You can make your refund demand via the online form available on welovegreen.fr before Monday, November 15, midnight.

Will there be other artists with GORILLAZ on Thursday, June 2?
Of course, GORILLAZ will invite guest performers for this exceptional concert and we will schedule other concerts that night, which will be announced soon, trust us!

I have a ticket for one of the cancelled editions of June 2020, June 2021 and/or September 2021), can I still get a refund?
Yes, the deadline of October 31 has been shifted to Monday, November 15 to give you additional time to request a refund via the online form available on welovegreen.fr. Be warned that this is the final extension! Do not delay, past November 15, 2021, midnight (instead of October 31) the refund requests will be closed.

I requested the refund but I still haven’t received anything, is this normal?
As of today, 96% of the refund requests have already been completed. The last transfer was scheduled for Tuesday, November 2, your account will be refunded within 10 days.

All WE LOVE GREEN weekend tickets for June 2020, June 2021 and/or September 2021 – excluding Gorillaz tickets – no longer allow access to the 2022 edition. You must request a refund before Monday, November 15th