Q&A - We Love Green

Q&A

No, there are no cash machines on the festival site.

We Love Green is 100% cashless and gives the possibility to pre-load your cashless bracelet with your credit card. You can top-up your cashless wristband before the festival here: https://www.welovegreen.fr/rechargement-cashless-ouvert

You can also top-up your cashless wristband at the festival at one of the Cashless Stands at the festival entrance. Download the festival map to help you pinpoint where to find them.

If you haven’t created an account before arriving at the festival, you can purchase a card and top it up at any cashless stand by the festival entrance. Please note – if you don’t have an account and you lose your card or it’s stolen, we cannot block the account. When topping-up, the cashless stands accept payment in cash or by credit card.

– Via the website using your smartphone (depending on Internet connection available)

– At a cashless stand at the festival entrance

You can top-up your account as many times as you like, before and during the festival.

If you have created an account, you can consult your balance and transaction history by logging into your account via the cashless page on the festival website. You can also consult your balance when paying at any point of sale (bars, food stalls, merchandise stands). An invoice or receipt, is only available via your cashless account. No invoice or receipt will be given at at cashless stand or point of sale.

Head to one of the dedicated cashless support desks on the festival site. Here, they’ll be able to block your card. The remaining amount on your old card will be transferred to your new one. You will be charged €1 to block the old card and reactivate a new one.

Head over to the “Info Cashless” hut next to the top-up stands and let us know what problem you’re experiencing. Here you’ll find a team dedicated to your cashless queries, who will help provide you with a solution.

Any unused credit remaining on your card can be reimbursed after the festival. To apply for a reimbursement, log-in to your account using your email address and enter the six numbers featured on your cashless card. Check the remaining amount appears correct and then enter your bank card details – the remaining amount will be transferred here.

If you don’t see any remaining credit, please check that your cashless card is correctly linked up to your account: the card’s six-figure code should be indicated next to your email address. If not, click on the button “Add Chip”.

If you didn’t create an account before the festival, you can still do it after, simply enter the six-figure code on your cashless card. Please note – in this instance, do not use the barcode on your festival ticket to create an account, as it is not linked to the card you received at the cashless stand.

When you purchase your first drink, a refundable deposit will be automatically included for each cup (eco-cup, Tetra Pak etc.). To get back your deposit, head to the nearest bar: it’ll be reimbursed on to your cashless card when you return your empty cup(s) (i.e. with no further drinks purchase).

No, all exit of the festival are definitives.

Yes, and it is located near the entry of the festival.

Yes we have 3 zones of multiples Toilets, and 3 others zones of free tap water (see on the plan).

You can meet the Info Point at the Entry of the festival, or wait for the inventory on our Facebook page.

There’s no age minium, but we invite the parents of young child to get free ear-protections at the Info Point at the entry of the festival.

In collaboration with the charity Mobile en Ville, We Love Green has
organised the festival in a way to ensure people with reduced mobility can
easily access the festival and the stages, and enjoy the music from viewing
platforms.
– All the stages are accessible for people with reduced mobility, and
there will be a special viewing platform for La Prairie stage.
– Disabled toilets are also available, as well as lowered service points at
some bars.

Yes there is some at the entry of the festival, at the Info Point.

Many food stands are available with all types of food (organic, local, kosher, vegetarian, …)
Discover the restaurant program in the coming days…

No, all food and drinks are not allowed on the festival (except small water bottles with no bottle cap in case of extreme hot weather), as the festival provides various restaurants & bars.

Distributing promotional flyers and putting up posters is banned in Bois de
Vincennes, as well as on and around the festival site. This is due to
environmental reasons and to keep the woods clean and tidy.

Festival goers can take photos without special permission, as long as you
don’t use professional camera equipment. If this is the case, you must apply
for an accreditation request.

The We Love Green team informs you that the event will be filmed. If you participate in the festival, you expressly acknowledge that your image may be exploited in the production of audiovisual programs, reports carried out for the purpose of promoting the event, by any means and in any format and without restriction of time or of place.

Please send your request to the promotional contact indicated in the info page or reach contact@welovegreen.fr.

This year the rates are changing, the more you take your early tickets unless they are expensive. There are several price levels, each level corresponds to a limited amount of tickets.

Yes but we do not advice anyone to do this as it could be already used, or fake.
The festival do not take any responsibility of reimbursement in these cases.
We can only recommend the Platform ZEPASS to exchange your ticket on a safe way.

If you purchased your ticket via welovegreen.fr, please contact the Paylogic
customer service team.
If you purchased your ticket via digitick.fr, please contact the Digitick customer
service team.

Get in touch with us at contact@welovegreen.fr

Please contact our ticketing platform’s customer service team via
https://customerservice.paylogic.com/hc/en-us

Teen tickets are for teenagers aged 12 to 16 included. Minors must be
accompanied by an adult over the age of 18.

No. Simply download your ticket onto your smartphone. The barcode must be
visible so that it can be scanned properly. We kindly ask you not to print out
your tickets for environmental reasons.

Be careful of ticket resales via unofficial websites, as tickets may be fake or a
scam. Our official ticket sellers include: Digitick, Fnac, Paylogic, ticketnet,
festicket & welovegreen.fr
You can also resell your tickets via ZEPASS, our official ticket resale
marketplace: https://welovegreen.zepass.com/

We’re sorry but we are unable to provide a refund. You can resell or
exchange your ticket via ZEPASS, our official ticket resale marketplace:
https://welovegreen.zepass.com/

If you are a music or cultural industry professional and you would like a We
Love Green PRO PASS and all its extra advantages, you can already submit
a request to us!
• Tickets cost €63 / day for purchases made before 1 st May 2020. For
purchases after this date, tickets cost €75 / day.
• Please email us your request at billetteriepro@welovegreen.fr

For questions concerning tickets or ticket sales, please head to
hotline.digitick.com. Here you’ll find an FAQ and all the necessary contact numbers.

If you purchased your ticket via welovegreen.fr, please contact the Paylogic
customer service team. If you purchased your ticket via digitick.fr, please contact the Digitick customer
service team.

Every year, the festival opens applications for people wanting to volunteer and
help make We Love Green come to life. Applications will open in spring, and
we’ll alert you via out social media, newsletters and in the information section
on our website.

If you’re a start-up and you would like to have a stand at our incubator, please
apply here: www.welovegreen.fr/appel-a-candidatures-start-up
If you want more information, please contact: startup@welovegreen.fr

Applications made via www.welovegreen.fr/proposez-restaurant-festival are
now closed. You will have to wait to apply for the following festival year.

Applications can be made via: www.welovegreen.fr/appel-a-candidatures-
start-up. To join the scenography workshop during the festival set-up, head to:
www.facebook.com/groups/175072175900762.

No. The festival runs a no re-entry policy: once you have left the festival, no
re-entry allowed.

To ensure traffic runs smoothly approaching the festival site, please take note of the car park and drop-off point GPS coordinates. Please note, there are a limited number of spaces available.

Bikes: a bike park is located at the festival entrance, by Esplanade St. Louis.
The bike park is not monitored, so please ensure you lock your bikes securely.
Motorcycles/scooters: A small motorcycle parking space will be available by
Esplanade St. Louis, as well as along Route de la Pyramide.
Cars: There are no car parks near the festival. The Indigo car park at Château de Vincennes is located 800m from the festival entrance. You’ll find more information here.

Luggage storage is located at the festival gates. You can leave helmets, large
bags and equipment here. Bags are not allowed on the festival, so please do
not come with a bag.

The following items are strictly forbidden on the festival site: rucksacks (apart
from small handbags, tote bags, clutch bags, bum bags), illegal substances
(drugs), dangerous objects (sharp or blunt objects), weapons (including fake
ones), food, fireworks, all gas-powered items, tinned food and drinks tins,
glass bottles and glass objects, chairs (even foldable ones), laser pens,
megaphones and walkie-talkies, audio speakers, animals, professional
photographic equipment.
You cannot bring alcohol onto the festival site. Only reusable bottles will be
allowed. In the interests of respecting the environment, flyer distribution
and/or promotional leaflets are not authorised. We also kindly ask you not to
throw your cigarette buts on the ground.

FORBIDDEN :
• Glass bottles / metal tins / alcohol
• Illegal substances
• Sharp or blunt objects
• Fireworks
• Megaphones
• Professional photographic equipment
• Recording devices
• Cameras
• Bikes / skateboards / push-kick scooters
• Balls
• Water guns
• Parasols
• Ice boxes
• Drones

Let's go for We Love Green 2020 !

Get your tickets now